At Olivia Threads, we are committed to delivering your orders in a smooth and reliable manner. This Shipping Policy outlines how we process and ship your purchases.
Order Processing
All orders are processed within 1 to 3 business days after confirmation. Orders are not processed on weekends or public holidays.
Once your order has been processed, it is prepared for dispatch and handed over to our delivery partners.
Shipping Charges
Shipping charges, if applicable, will be clearly displayed at the time of placing your order. Any additional fees will be communicated before order confirmation.
Cash on Delivery
We offer Cash on Delivery (COD) as our payment method. Customers are required to make full payment at the time of delivery.
Order Tracking
After your order is shipped, you may receive updates regarding your shipment status through email or phone, where applicable.
Delivery Process
Our delivery partners will attempt to deliver your order to the address provided at checkout. Please ensure that your shipping details are accurate and complete to avoid delays or failed deliveries.
If a delivery attempt is unsuccessful, the courier may contact you or attempt redelivery based on their policies.
Delays and Issues
While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances such as weather conditions, logistics challenges, or high demand periods.
In case of significant delays or issues with your shipment, you can contact us for assistance.
Incorrect Address
Olivia Threads is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please review your shipping information carefully before placing an order.
Contact Us
If you have any questions regarding shipping or need support with your order, please contact us at:
Email: [email protected]